Privacy Policy

Last updated: April 13, 2026 · EA Creative LLC / bySophia AI · Miami, FL

1. Who We Are

bySophia AI is a service operated by EA Creative LLC (DBA EA Creative Agency and EA Creative Studio), based in Miami, Florida. We provide AI-powered receptionist solutions for businesses. References to "we," "us," or "our" refer to EA Creative LLC.

Contact: info@sophiavoiceai.com

2. Information We Collect

We collect the following information when you submit a form on our website:

Business name and contact name
Phone number and email address
Business type and approximate call volume
Your express written consent to be contacted
Submission timestamp and IP address (collected automatically by our hosting provider)

3. How We Use Your Information

We use the information you provide to:

Contact you regarding bySophia AI services, including via AI-powered automated telephone calls, if you have provided express written consent
Schedule and conduct product demonstrations
Send follow-up communications related to your inquiry
Comply with legal obligations and maintain records of consent

4. Telephone Communications — TCPA & Florida FTSA Consent

By submitting our contact form and checking the consent checkbox, you expressly authorize EA Creative LLC / bySophia AI to contact you using an automated telephone dialing system or artificial intelligence voice technology, even if your number is listed on the National Do Not Call Registry or any state do-not-call list, for the purpose of discussing AI receptionist services.

This authorization complies with the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA), which require prior express written consent before making automated calls or texts to Florida residents.

This consent is not a condition of purchase. You may revoke your consent at any time by contacting us at info@sophiavoiceai.com or by stating "STOP" during any call.

We maintain records of all consents, including the date, time, IP address, and specific consent language agreed to at the time of submission.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Service providers who assist in operating our business (e.g., Retell AI for voice technology, Netlify for hosting), under strict data processing agreements
Legal authorities when required by law or to protect our legal rights

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations, including consent records which are retained for a minimum of 5 years in accordance with TCPA compliance best practices.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications at any time
Revoke consent for automated calls at any time

To exercise any of these rights, contact us at info@sophiavoiceai.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is hosted on Netlify with SSL encryption.

9. Email Communications — CAN-SPAM

If we send you marketing emails, each email will include a clear way to opt out (unsubscribe). We comply with the CAN-SPAM Act, which means:

We will not use deceptive subject lines or sender information
We will identify the message as an advertisement when applicable
We will include our physical mailing address
We will honor opt-out requests within 10 business days

To unsubscribe from emails at any time, click "Unsubscribe" in any email or contact info@sophiavoiceai.com.

10. Third-Party Services

Our website may use third-party services including Google Fonts and YouTube embeds. These services have their own privacy policies. We encourage you to review them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests:

Email: info@sophiavoiceai.com
Address: EA Creative LLC, Miami, FL

This Privacy Policy was prepared for informational purposes. EA Creative LLC recommends consulting with a qualified attorney to ensure full compliance with applicable laws including the TCPA, Florida Telephone Solicitation Act, and any other regulations applicable to your business.